How to Resolve Data Matching Issues
How to resolve a Data Matching Issue (DMI) on Healthcare.gov:
- Consumers must upload requested information through their account on HealthCare.gov or mail in documents.
- Refer to the list of acceptable documents provided in the notice you received.
- The Marketplace will reach out to you via mail, email, and phone calls to encourage you to send supporting documentation.
- Phone calls from the Marketplace will verify your identity and provide instructions on the next steps.
- Focus on resolving data matching issues after Open Enrollment to ensure continued eligibility.
How to resolve a Data Matching Issue on HealthSherpa:
If the DMI is related to a missing SSN, follow these steps
- Go to the “clients” tab in your HealthSherpa dashboard
- Use the “Documents” filter to view the current status
- Filter by “Action needed” and “Insufficient Documents”
- Click the “View” button next to the client’s name
- Review all follow-up items and click “Verify”
- Upload any required documents
- Ensure that the SSN is provided for both the primary applicant and all the dependents (unless they do not have one”
- Resubmit the application with the SSN by reporting a life change
For additional information from Health Sherpa on How to Resolve Data Matching Issues (DMIs), click here.
Other DMIs:
For other DMIs, you will likely need to upload follow-up documents to verify information on the application. Follow a similar process:
- Go to “Clients” tab
- Use the “documents” filter to view the current status.
- Filter by “Action Needed” and “Insufficient Documents”
- Click the “View” button next to each client
- Review all follow-up items and click “Verify”