How to Resolve Data Matching Issues (DMI)

How to Resolve Data Matching Issues

How to resolve a Data Matching Issue (DMI) on Healthcare.gov:

  • Consumers must upload requested information through their account on HealthCare.gov or mail in documents.
  • Refer to the list of acceptable documents provided in the notice you received.
  • The Marketplace will reach out to you via mail, email, and phone calls to encourage you to send supporting documentation.
  • Phone calls from the Marketplace will verify your identity and provide instructions on the next steps.
  • Focus on resolving data matching issues after Open Enrollment to ensure continued eligibility.

How to resolve a Data Matching Issue on HealthSherpa:

If the DMI is related to a missing SSN, follow these steps

  1. Go to the “clients” tab in your HealthSherpa dashboard
  2. Use the “Documents” filter to view the current status
  3. Filter by “Action needed” and “Insufficient Documents”
  4. Click the “View” button next to the client’s name
  5. Review all follow-up items and click “Verify”
  6. Upload any required documents
  7. Ensure that the SSN is provided for both the primary applicant and all the dependents (unless they do not have one”
  8. Resubmit the application with the SSN by reporting a life change

For additional information from Health Sherpa on How to Resolve Data Matching Issues (DMIs), click here.

Other DMIs:

For other DMIs, you will likely need to upload follow-up documents to verify information on the application. Follow a similar process:

  1. Go to “Clients” tab
  2. Use the “documents” filter to view the current status.
  3. Filter by “Action Needed” and “Insufficient Documents”
  4. Click the “View” button next to each client
  5. Review all follow-up items and click “Verify”